Terms and Conditions

TERMS & CONDITIONS OF USE

  1. Placing Orders
    Orders can be placed by emailing orders@boydblue.com
  2. Payment 
    Full payment must be received prior to dispatch. Orders can be paid by Direct Deposit, Cheque or Credit Card. Credit Card is recommended for urgent orders. Cheque and Direct Deposit payments are accepted from receipt of funds, not remittance advice or otherwise. No COD shipments are accepted.
  3. Delivery 
    All orders are proforma. Goods will be dispatched on receipt of full payment only. Allow 24 hours from receipt of payment for your order to pass quality assurance and be dispatched. Product shipping is based on availability; for stock goods please allow shipping to take one to ten days based on delivery location. Bulk orders to go by furniture removalist may be subject to longer leadtimes. All orders are shipped FOB from our Gold Coast, Queensland warehouse with freight added to the invoice. Freight is an additional charge to be incurred by the purchaser. Unless an order is to be collected from our warehouse, freight is applicable on all orders and Boyd Blue will determine the appropriate shipping mode and carrier. Our showrooms are product libraries, and any orders collected or taken from showrooms are subject to the standard delivery fee to that area. All deliveries must be inspected upon arrival and unpacking then signed for by the client to accept the delivery is complete, as described and without fault.Once the delivery is accepted by signing for the order any future claims of damage or faults may not be accepted by the carrier or Boyd Blue.
  4. Customer Service 
    For questions about the status of an order, availability, sizes or finishes, please call your Showroom or Sales Representative. For delivery and supply issues, please call Head Office on 07 5527 0899 to speak to a Customer Care Representative.
  5. Damages & Shortages
    Boyd Blue inspects and carefully packs your order before shipping with every effort made to ensure it arrives in the best possible condition. All shipments should be inspected immediately on arrival with all exceptions noted on the delivery receipt at time of delivery by the carrier. ALL CLAIMS FOR DAMAGE AND OR SHORTAGE MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE MERCHANDISE. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. Save all damaged cartons until any claim with the carrier is settled.
  6. Returns/Refunds/Exchanges 
    We do not issue refunds or exchanges. Only faulty or damaged goods may be returned and are subject to authorisation at Skyline Design Australia & NZ's discretion. 
  7. Cancellations 
    Cancellations and amendments can only be accepted before payment is received. We do not issue refunds. Stock order cancellations that are made after receipt of payment will incur a 20% handling fee of entire order value. Cancellations are not accepted for already dispatched orders or indent orders. 
  8. Pricing
    Prices are subject to change without notification.
  9. Backorders 
    Every effort is made to ship orders quickly and as complete as possible, but on occasion items will be backordered based on availability. A 50% deposit is required to secure backordered stock on incoming shipments. Backorders without a deposit are not guaranteed.
  10. Warranty 
Skyline design® outdoor furniture is warranted to be free from any manufacturing defects and is covered by an up to 3 years limited warranty from the date of purchase under normal outdoor use and proper care yet simple maintenance.   
Specific mechanical properties may be required as well as extra care and maintenance should be preserved for geographical area other than inland such as beaches, marine applications, chlorine or saline environment. 
Colours of products may vary due to unavoidable fibre variations. Such color variations do not mean non‐conformity of the products being supplied. Warranty specification is as follows:


This limited warranty does not cover failure or damage caused by improper application, unreasonable or abusive use or transportation caused defects, alteration, negligence, fire or other causes other than the intended use of the products.

CARE INSTRUCTIONS 

To maintain all Skyline Design products, gently clean, do not scrub, with a clean, soft, lint-free cloth and 4:1 mixture of water and distilled white vinegar.

Skyline Design Australia & NZ is owned and operated by Boyd Blue Pty Ltd ABN: 71096140162